by Pam Waits | Mar 25, 2014 | Author, Columnist, Human Resources, Pam Waits
We share birthdays of the month, engagements and baby arrivals. We announce dates for the Chairman’s visit and when the new phone system will be activated. We include photos from the company picnic and the division awards ceremony. But after the internal...
by Pam Waits | Mar 24, 2014 | Author, Columnist, Human Resources, Pam Waits
Time is our biggest commodity and yet when it comes to dealing with sluggish applications at work — we are willing to accept delays. Employees often feel resigned to the idea that accessing their data takes time. But it doesn’t have to. The key to speeding...
by Pam Waits | Feb 28, 2014 | Author, Columnist, Human Resources, Pam Waits
It’s true. When you invest in customer loyalty programs you are also investing in employee engagement programs and here’s why. When customers are loyal and act as brand ambassadors through their reviews, sales, and referrals — this becomes its own...
by Pam Waits | Feb 11, 2014 | Author, Columnist, Human Resources, Pam Waits
When your company unwittingly collides into a customer crisis as top retailers have with the shopper data breach — it is just as important to reinforce and solidify employee confidence as it is for your customers. Kimberly Abel is VP of Employee Solutions...
by Pam Waits | Dec 18, 2013 | Author, Columnist, Human Resources, News, Pam Waits
As companies selling consumer-oriented products and services look for alternative methods of distribution in a highly competitive marketplace, Multi-Level Marketing, sometimes called Network Marketing, has become a popular choice. Low-cost customer acquisition by a...
by Pam Waits | Dec 15, 2013 | Author, Columnist, Human Resources, Pam Waits
When your employees have very young children they drop off every morning — often they are distracted with the “long goodbye” which can result in toddlers exhibiting behaviors that clearly show their dissatisfaction that Mommy is going to work instead...
